Frequently Asked Questions
Your guide to industrial parts, logistics, and technical support.
Do you provide a warranty on refurbished automation components?
Yes, all refurbished items undergo rigorous multi-point testing and come with a standard 2-year comprehensive warranty to ensure long-term reliability in your facility.
What are your typical shipping lead times for international orders?
In-stock items usually ship within 24 hours. International delivery typically takes 3-7 business days via DHL or FedEx, depending on customs clearance procedures in your region.
Can I request a formal quote for bulk procurement?
Absolutely. You can use the 'Add to Quote' feature on our product pages or email our sales team directly. We provide volume-based discounts for large-scale facility upgrades.
What is your return policy for incorrectly ordered parts?
We accept returns on most unused items within 30 days of delivery. Please note that a restocking fee may apply to specialized or high-value components; contact support for an RMA number.
Are all products listed on your site original equipment manufacturer (OEM) parts?
We exclusively sell genuine parts from leading manufacturers. Each product is verified for authenticity and includes its original serial number for tracking and compliance.
How do I access technical datasheets for a specific PLC or HMI?
Technical specifications and PDF datasheets are available under the 'Downloads' tab on each product page. If a document is missing, our technical support team can source it for you.